Shipping Policy
Shipping Policy for Digital Products & Courses
At Chord Central, we offer digital products and courses that are delivered instantly online. Please review the details below regarding the deliverability of our digital offerings:
1. Delivery of Digital Products:
a. Instant Access: Upon successful purchase, all digital products, including our e-book "Chord Cards," will be available for immediate download. A download link will be provided on the confirmation page and sent via email to the address provided during checkout.
b. Email Confirmation: You will receive a confirmation email containing your purchase details and access instructions. Ensure you check your spam or junk folders if you do not see the email in your inbox.
c. Download Limits: You can download the digital product up to three times. If you experience any issues, please contact our support team at naham@chordcentral.in
2. Access to Online Courses:
a. Immediate Enrollment: Once your payment is processed, you will gain instant access to your purchased course(s). A confirmation email with login credentials and course details will be sent to you.
b. Course Availability: Courses can be accessed through your account on our website at any time. You’ll retain lifetime access to any purchased courses, allowing you to learn at your own pace.
3. Delivery Issues:
If you do not receive your digital product or course access email within 1 hour of purchase, please contact our support team at naham@chordcentral.in. We will ensure timely resolution and access to your purchase.
4. Refund Policy:
Due to the nature of digital products, refunds are typically not provided. However, if you encounter any issues or believe there has been an error, please reach out to our customer service team for assistance.
5. Customer Support:
For any questions or concerns about your purchase, feel free to reach out to us at naham@chordcentral.in. Our team is available to assist you Monday through Friday, 9 AM to 5 PM (IST).