At Chord Central, we strive to ensure customer satisfaction with all our digital products and courses. However, if you encounter any issues or are unsatisfied with your purchase, our refund policy is outlined below:
1. Eligibility for Refunds:
a. Digital Products: Due to the nature of digital products (e.g., e-books and downloadable content), refunds are only granted in cases where the product is defective, incomplete, or not delivered as promised.
b. Online Courses: If you are dissatisfied with a course, refunds will only be considered if requested within 7 days of purchase and if less than 20% of the course content has been accessed.
2. Refund Request Process:
To request a refund, please email our customer support team at naham@chordcentral.in with the following details:
a. Order number
b. Product or course name
c. Reason for the refund request
Our team will review your request and respond within 3 business days.
3. Refund Approval:
If your refund request is approved, you will receive a confirmation email with details of the refund process.
In some cases, we may offer product replacements, additional support, or alternative solutions to resolve the issue before processing the refund.
3. Processing time:
a. Once approved, refunds will be processed within 7-10 business days.
b. The refunded amount will be credited back to the original payment method used during the purchase.
c. Please note that the actual time it takes for the refund to reflect in your bank account may vary depending on your bank or payment provider. It could take an additional 3-5 business days for the credit to appear on your account.
4. Non-refundable Items:
a. Any products or courses that have been fully downloaded, consumed, or significantly accessed beyond the stated limits are not eligible for refunds.
4. Contact Us:
a. For any questions regarding our refund policy, or if you need further assistance, please contact our support team at naham@chordcentral.in